FAQs
Frequently Asked Questions but feel free to ask your own.

Listed below are the questions we are asked most frequently. If you cannot find an answer for your question then please contact us and we will do our best to assist you.

  • Postcode (for SatNav) and Parking?

    Our postcode is TQ1 3LA, however this will lead you to the Hampton Avenue side of the local authority car park which is no entry. Follow the brown traffic signs when you get very close.

    There is a pay & display local authority owned car park adjacent to the model village that serves the whole area. This car park looks like it belongs to us, but we have no ownership or control of it.  Card payments can be made at one of the machines (though we'd recommend having a few coins in case). They also use pay-by-mobile either using a number to call or if you download the 'Parkmobile' app

    We suggest allowing 2-3 hours for parking ( if you have any parking time left you might want to take a 5 minute walk to the Babbacombe Downs - the views are worth it). If necessary, you can pop out to top up during your visit, see a member of staff.

  • Are dogs allowed in the Model Village?

    Yes, with some restrictions - 

    Dogs are welcome throughout the gardens and indoor displays

    They cannot go into the coffee shop, except for guide/assistance dogs  (we do have seating outdoors on the terrace)

    They must be kept on a short lead and you must stay with them the whole time.

    Please come prepared to pick up any doggy dos!

     

  • LOCAL RESIDENT DISCOUNT?

    LOCAL RESIDENT 25% DISCOUNT

    Local resident's discount has been increased to 25% and available every day that we are open, valid until 31st October 2020.  It will be available to anyone permanently living in a TQ, PL or EX postcode.

    T&Cs - You need to ask on arrival and show proof of permanent TQ, EX or PL address (i.e utility bill, driving license), everyone in your group/family will get the discount. Valid against full gate prices only and not valid in conjunction with any discounts or vouchers.  You must ask on arrival, this cannot be applied after your visit. 

    CLICK HERE TO BOOK AN ARRIVAL-TIME SLOT

  • Accessibility and visiting with additional needs?

    The Model Village is built in a steep valley. For people with any mobility difficulties, wheelchair and mobility scooter users, it is important to allow plenty of time and bear in mind there are very steep slopes (gradients up to 1-in-4, 25%) entering and leaving the gardens, and you need to be certain this is manageable for you. It is important to read on for full details, photos and prices...

    Please Click here for FULL details.

  • Who is the Model Village suitable for?

    Our visitor profile is about 55% families with children and 45% adults only.

    Children enjoy the miniature scenes, animation and fun character hunt trails. Adults also enjoy the character hunts, but the gardens and detailed models, representing English life through the last 6 decades, offering a touch of nostalgia and some very English humour, have a special appeal.

  • How long to allow - Can we make it a full day out?

    The Model Village is set in 4 acres of beautiful gardens and much bigger than many first-time visitors anticipate.

    We recommend you allow at least 1.5 hours.

    The Model Village is set in the beautiful Babbacombe bay area. Within an easy 4 to 5 min walking distance are the Babbacombe Downs with spectacular, not-to-be-missed, views and the cliff railway to the beautiful Oddicombe beach (if it's a hot sunny day, why not spend some time on the beach and visit us!). Also Babbacombe theatre is at the other end of the downs.

    There is also the St Marychurch shopping precinct with a range of individual shops, just 3 or 4 min walk the other way. Bygones Victorian street & museum is just around the corner.  All of these attractions/sights can be accessed from the same local authority car park as the Model Village.

     

  • Coronavirus Information

    WE REOPEN ON SATURDAY 5TH DECEMBER

    Extensive measures have been taken to make sure a visit to the Model Village is enjoyable as always, and as safe as possible for our staff and visitors.

    To protect our staff and all customers, you should not visit us if you have, or anyone in your household has, any symptoms of Covid-19 (such as a fever or new and regular cough).

    Here is what you need to know....

    We are currently operating at less than 50% of our normal capacity

    PLEASE PRE-BOOK YOUR ARRIVAL TIME SPACES  If you prefer to visit at the quietest time, come after 3.00pm.

    Extra extensive cleaning will take place through the day and screens are set up at all serving areas, with hand gels available.

    The Model Village is an outdoor attraction set in a large 4 acre garden, operating a one-way route. There are distancing markers on the floor throughout the gardens. For extra comfort & enjoyment we suggest keeping two floor markers apart. There are some indoor/undercover areas but, due to limited indoor cover, we recommend coming prepared for any rain showers. We recommend you allow at least 1.5 hours for your visit.

    Visitors are requested not to pass others, but wait for step-aside areas. You can go around as many times as you like.

    Face Masks - you do not have to wear a face mask to visit the Model Village gardens, However, you will need to wear a mask to enter and exit the park and we do have a couple of indoor exhibitions, along with a gift shop and coffee shop, you may like to visit, where masks are required for anyone over 11 years (except for medical exemptions or if wearing one is likely to cause severe distress).

    We are a cashless business and only taking card payments on-site.

    Our toilets are open to visitors - we have some next to the takeaway coffee shop and some in the middle of the gardens.  A disabled toilet is available next to the coffee shop.

    Our coffee shop  will be serving takeaway drinks, sandwiches and snacks, which can be enjoyed on the large outdoor terrace. There is a very limited amount of indoor seating, due to social distancing, but this is subject to change and only outdoor seating may be available (dogs, except guide dogs,  are not allowed in the coffee shop).

    The car park adjacent to the Model Village is a council owned and operated pay and display car, card payments can be made at one of the machines (though we'd recommend having a few coins in case). They also use pay-by-mobile either using a number to call or if you download the 'RingGo' app

    PLEASE NOTE: Our optional 4D theatre experience, small indoor mini-golf and our evening illuminations will not be available for the time-being as they are not operable with social distancing measures.  Our Halloween event has been cancelled, but we will still be open regular hours and prebooking an arrival time slot is strongly advised.

    'A VERY MINI CHRISTMAS' - the Model Village gardens are great to visit year round. Understandably, we are unable to run our Christmas event this year, however from 5th December to 3rd January, we will have a selection of miniature seasonal characters and scenes to add a festive twist, and will you find all the mini santas and cheeky elves?  Open daily (except Dec 25th & 26th) from 10.00am to latest entry 3.00pm, closing by 4.00pm.  Advance booking an arrival time slot, up to 14 days in advance, is strongly advised. Please note that there will be no full-size Santa, panto or evening lights.

    Please be aware that there are leaflets circulated through hotels and accommodations - these were printed and distributed back in December and January, prior to the covid-19 outbreak. The information on these will be incorrect, please check back on this website only for correct and up-to-date information

  • Do you offer prize tickets for charity events & raffles?

    Every year we get thousands of requests for complimentary and prize tickets to be handed out at local charity events, special occasions and raffles for a variety of local causes. We do our best to help as many as we can but due to the sheer volume we now get, we can only help a very limited number of the requests we receive.

    If you would like put in a request:-

    - We can only process requests by email - mail@model-village.co.uk  or letter, we cannot help with requests over the phone.

    - It will need to be a very local event and, to allow time for processing, at least 4 weeks before the event date, to have any chance.

    - Please give the event date and some details about what the tickets will be used for and where any monies raised will be going.

    - We will need an address for where to send the tickets if your application is successful

    Once you have applied:-

    - We cannot reply to requests, or give information on the status of a request.  You will only hear from us if successful (generally within 4 weeks).

    - Entries, with the correct information as above, are picked at random once a month

    - Please bear with us if you are not successful on this occasion, due to the volume we can only help about 10% of the requests we receive

  • ARE YOU RUNNING HALLOWEEN & CHRISTMAS EVENTS?

    We will not be running our Halloween event in 2020.

    During October half term - we will be open daily from 10.00am to latest entry 3.30pm, closing at 5.00pm. Pre-booking your arrival time slot, up to 14 days in advance, will be essential

    For Christmas - the Model Village gardens are great to visit year round and we will have a selection miniature Christmas themed scenes from November 28th to January 3rd to add a fun seasonal twist, and some fun characters to find.  We will be open daily (except Dec 25th & 26th) from 10.00am to latest entry 3.00pm, closing by 4.00pm.  Advance booking an arrival time slot, up to 14 days in advance, will be strongly advised.  Please note that we are not running our usual Christmas event - there will be no Santa visits, panto or evening lights.

     

  • Will the weather affect my visit & winter opening?

    Without a doubt the village is mostly outdoors and is best seen in drier weather.

    However, if the weather is inclement we do have some indoor displays - Movie miniatures, Victorian snowy village scene, our Little Enders soap scene - these could pass a bit of time if the weather turns showery. If it is hot and sunny and you want to enjoy the beach too, we are just a short walk from the beautiful Babbacombe Downs and cliff railway to Oddicombe beach.

    SEVERE WEATHER:

    We are an outdoor attraction with a few indoor exhibits.  It is very rare that we have to close, or change opening hours, due to weather. We will always do our best to keep things running, but as the real-world gets affected by extreme weather then it is fair to assume that our much more delicate miniature world will be affected too.

    During extreme wet/windy weather - set in a valley we are quite sheltered from most of the winds, but some of the animated featues may be affected by heavy rains. This may, albeit it very rarely, affect opening times

    During extreme cold/icy/snowy weather - this is quite rare in Torquay and usually it is clear by the time we open but, because we have some steep pathways, we need to ensure paths are clear of any ice before we can open which may delay or reduce opening hours during more extreme conditions.

    .

     

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