FAQs
Frequently Asked Questions but feel free to ask your own.

Listed below are the questions we are asked most frequently. If you cannot find an answer for your question then please contact us and we will do our best to assist you.

  • What is your postcode (for SatNav)?

    Our postcode is TQ1 3LA, however this will lead you to the Hampton Avenue side of the local authority car park which is no entry. The best advice is follow the brown traffic signs when you get very close.

  • How does the FREE RETURN work?

    Our free return visit within 7 days

    How does it work? During your first visit, before you leave, go into the gift shop and show your admission ticket to get a photo-pass. Everyone returning will need to be in the photo and you will be given a special photopass ticket (your original admission ticket will not enable you to return).

    How to use it? - Everyone in the photo-ticket can return once, for free, within 7 days (so, for example, if you get it on a Saturday, it is valid until the end of the following Saturday).  You can use this to return once anytime during opening. Many people use it to visit daytime, then come back during evening opening for illuminations (or the other way around)

    What if we don't get the photo pass on our first visit?  Sorry, but you will not be able to return for free. We have to have this rule because admission tickets can be, and are, passed around. You have to have a photo so we know it is the same people returning.  So, even if you are unsure you will use it, please avoid disappointment and get the return photo-pass just in case - it really is strictly no free return without it. Your original admission ticket is not a valid return ticket.

    What if we lose our photo-pass ticket?  Please keep it safe, the return photo ticket is non-replaceable. Our staff can only access your photo using the special barcode on the ticket. If you lose it, we will have no records of you and you will not be able to return for free.

  • Are dogs allowed in the Model Village?

    Yes, except for the tearoom (though there is an outdoor terrace for refreshments) and 4D cinema. They must be kept on a short lead, and we request you come prepared to pick up any doggy dos!

  • Annual Pass Information & Conditions

    Annual membership benefits

    Our great value annual membership offers unlimited admission for 12 months, including events. You also get:-

    10% discount in our tearoom and gift shop and

    20% admission discount for accompanying family/friends you bring (Except: not available the same day as annual pass purchase)

    PRICE: You can upgrade your regular admission tickets to annual passes for JUST £10 EXTRA PER PERSON.  Simply keep your admission receipt and, before you leave, go to the gift shop to upgrade to annual photo passes

     

    Annual Membership Information & Conditions

    Your Annual Member Pass(es) MUST always be shown, for each person, when visiting us. Entry is not possible without your pass - this is strictly enforced.

    Only the person in the photo, linked which each card, can gain access to the Model Village
    Additional charges apply for optional extras (4D theatre, remote control vehicles and some optional event activities such as a Santa visit/present)
    Opening times, events and operating procedures vary, and will change from month to month. Always check opening times and information ahead of visiting, to avoid disappointment.
     No entry to the park after published latest admission time. The park remains open for a maximum of 1.5 hours after last admission to allow visitors to complete their visit.  However, certain facilities will start to close down during this time. Much or our trade is morning/early afternoon and when it's very quiet late afternoon, which is not unusual, displays may be turned off and put away after latest entry. Once the close-down process has started we cannot let people in.  We don't want you to be disappointed - please ensure you arrive well before published latest entry times.
    Keep your pass(es) safe, Please notify loss of passes ahead of visiting by emailing: mail@model-village.co.uk Replacement passes can be provided at a cost of £2.00 per member pass. Proof of identity will be required.

    The above conditions are non-negotiable!

  • Do you offer prize tickets for charity events & raffles?

    Every year we get thousands of requests for prize tickets to be handed out at charity events, special occasions and raffles.  Due to the sheer volume we can only offer tickets to a very limited number of the requests we receive for confirmed events.

    If you would like put in a request, please bear in mind the following:-

    - We only accept requests by email - mail@model-village.co.uk

    - It will need to be local event, and at least 4 weeks before the event date, to have any chance

    - We cannot reply to requests, you will only hear from us if successful

  • Can we make it a full day out?

    Based on customer feedback, a visit to the Model Village generally takes between 1.5 to 2.5 hours (Though some visitors are with us 3 to 4 hours).

    The Model Village is set in the beautiful Babbacombe bay area. Within easy walking distance (3 or 4 mins) are the Babbacombe Downs with spectacular, not-to-be-missed, views and the cliff railway to the beautiful Oddicombe beach (so if it's a hot sunny day, why not spend some time on the beach and visit us!). There is also the St Marychurch shopping precinct with a range of individual shops, just 3 or 4 min walk the other way. Bygones Victorian street & museum is just around the corner.  All of these attractions/sights can be accessed from the same local authority car park as the Model Village.

    EVENING ILLUMINATIONS:

    Remember during late opening periods you can visit day and evening for illuminations. Before you leave, validate your admission receipt in the gift shop to get a photo-pass that enables you to return once, for free, within 7 days (it can be later the same day or another day).

  • Disabled Access - How accessible?

    The Model Village is built in a steep valley. For people with mobility difficulties, wheelchair and mobility scooter users, it is important to allow plenty of time and bear in mind there are very steep slopes (gradients up to 1-in-4, 25%) entering and leaving the gardens, and you need to be certain this is manageable for you. It is important to read on for full details...

    Please Click here for FULL details.

  • Do you have a car park?

    We do not have our own car park but adjacent to the Model Village there is a local authority owned pay & display car park that serves the area. We suggest allowing 2 hours. If necessary, you can pop out to top up during your visit.

     

  • How long do we need?

    The Model Village is much bigger than many first-time visitors expect. The site is 4 acres and the walk around is about 1km, with several indoor exhibits too.

    To avoid missing the finer details and hidden gems, we recommend that you take your time or even go around twice. There is a lot of subtle goings on, hidden humour and all may not be as it first seems, plus many of the animations come on at intervals every few minutes! You will miss a lot if you rush it.

    As a minimum you should allow 1.5 hours. Based on customer feedback, the typical length of stay is 1.5 to 2.5 hours, but a significant number of people are with us longer.

    Our opening times vary all year.

  • Who is the Model Village suitable for?

    Our visitor profile is about 55% families with children and 45% adults only.

    Children enjoy the miniature scenes, animation and fun character hunt trails. Adults also enjoy the character hunts, but the gardens and detailed models, representing English life through the last 6 decades, offering a touch of nostalgia and some very English humour, have a special appeal.

  • Will the weather affect my visit?

    Without a doubt the village is mostly outdoors and is best seen in drier weather.

    However, if the weather is inclement we do have some indoor displays - Movie miniatures, 4D cinema, Victorian snowy village scene, our Little Enders soap scene, and a small 6 hole mini golf - all these could pass a bit of time if the weather turns showery. If it is hot and sunny and you want to enjoy the beach too, we are just a short walk from the beautiful Babbacombe Downs and cliff railway to Oddicombe beach.

    SEVERE WEATHER:

    It is extremely rare that we have to close, or change opening hours, due to weather, but if uncertain please phone us on 01803 315 315 (select option 2) or email us, before making your journey. Most of the park is outdoors and during very wet/windy or extreme cold/icy conditions some of the animated features may be affected and not function and we may have to adjust opening hours (opening later or closing earlier). We will always do our best to keep things running, but as the real-world gets affected by extreme weather then it is fair to assume that our much more delicate miniature world will be affected too.

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